Shipping & Track Order

一. Shipping Notes

Working days refer to local business days, excluding weekends and public holidays. The shipping time only refers to the order processing and delivery time, not the actual delivery time of the logistics company. In case of logistics delays caused by force majeure (e.g., bad weather, logistics peak, policy adjustments), we will notify you of the latest progress via email in a timely manner. Please confirm your shipping address is accurate when placing an order. We are not responsible for delivery failures caused by incorrect or incomplete address information. Please check the package for damage in time when signing for it. If the package is damaged or the product is missing, please refuse to sign and contact our customer service immediately.

二. Frequently Asked Questions

Q1: When will I receive the tracking number?

–The tracking number will be sent to your email immediately after the order is shipped, and it usually takes 1-2 hours for the logistics information to be updated on the official website.

Q2: Can I change the shipping address after placing an order?

–You can contact customer service to modify the shipping address within 12 hours of placing the order. Once the order is shipped, the address cannot be modified.

Q3: Can I choose the logistics company for delivery?

–We will match the most suitable official logistics company according to your shipping address and order information. The logistics company cannot be specified or modified temporarily.