Shipping Policy

About Shipping

Which shipping methods do you offer, and how much do they cost?
1. Please keep in mind our delivery estimates for all orders do not include processing time for orders. Once you place your order and receive your confirmation email, the order will ship approximately 1–2 business days later.


2. We offer free No-Rush Shipping (6-12 business days) on orders from 39$ to 200$ and free Expedited Shipping (2–5 business days) exclusively on orders $200 or more. When referring to the table above, please note orders shipping to PO boxes and non-contiguous states (such as Alaska and Hawaii) may take up to 5 additional days to be delivered.



1. I want to change or cancel my order.
We are unable to cancel orders or make any changes after an order is placed. Our team works quickly to fulfill orders so we can get your jewelry to you as soon as possible.

If you have entered an incorrect shipping address or have questions about the status of your order, please contact our Customer Love Team immediately by live chat or send an email to .We will do our best to accommodate your request, but we cannot make any guarantees.

2. Can my order be gift wrapped?
Yes! We are happy to share there is no packing slip or receipt included in any of our packaging, so there will be no indication of any prices to any gift recipient.

3. I never received my order.
Oh no! We understand you're looking forward to getting your new pieces in the mail. While we expect the shipping providers we work with to ensure a successful tracking and delivery process every time, we know unexpected things happen from time to time.

Sometimes, shipping carriers will leave packages in hidden locations to prevent theft, or mistakenly deliver them to another nearby address. In other cases, couriers will even mark orders as “Delivered” ahead of them actually arriving to their destination. It's rare, but we've seen it happen before.

Ana Luisa is not responsible for lost or stolen packages. We are unable to control every part of the delivery process, but we will do whatever we can to ensure you receive your order. We suggest looking around the vicinity of the shipping address, checking with your neighbors, and waiting a minimum of three business days to see if anything turns up.

If you still have not received your package after three business days, you may contact us by live chat or send an email to Our team will do all we can to assist you.

4. How long will my order take to arrive?
All shipping time are approximate and arrive in 6-14 business days. Our team does everything they can to ensure you receive your order.
Orders may take longer than expected to arrive based on inclement weather, holidays, and/or carrier delays, and this is out of our control.

Please note business days do not include weekends.

5. How do I track my order?
Tracking information on your order will become available 1–5 business days after it has been placed, depending on the shipping method selected at checkout. You will receive an email to notify you once your order has been shipped with a link to track your order through the carrier. Please note tracking links can take 24 hours to update with an estimated delivery date from the time they are sent.

You can also track your order directly through our website from the Track my Order page. Simply enter the email address used to place your order and the order number. Depending on the shipping carrier, our website may redirect you to another page to review the most up-to-date tracking information.

International orders placed with Standard Shipping may be passed between local mail carriers. This means you may receive more than one tracking number. If you are unsure about the tracking number for your order or have a question about its whereabouts, please contact our Customer Love Team by live chat or send an email to We will be happy to assist you.

6. I'm being asked to pay additional fees to receive my order.
Oh no! Duties and taxes on our products are built into our pricing. When placing an order, always double check to make sure you have selected your country as the destination and you are seeing prices in your local currency.

If you receive an invoice from our international shipping carrier, please contact our team by emailing our team at We ask that you include a copy of the invoice as you received it, confirm the date it was sent to you, and inform us if the invoice is paid or has an outstanding balance. Our team will work with you to find the proper solution and ensure you receive your order whenever possible.